Refund and Cancellation

1. Cancellation Policy

Ride/Booking Cancellation by Customer

  • Cancellations made more than 72 hours before the scheduled pickup time: 100% refund of the booking amount.
  • Cancellations made more than 24 hours of the scheduled pickup time: 50% refund.
  • Cancellations made After 24 hours of pickup time: No refund.

Bus/Coach Rental Cancellation

  • Cancellation 7 days before travel date: Full refund.
  • Cancellation 3–6 days before travel date: 50% refund.
  • Cancellation less than 3 days before travel date: No refund.

Driver Already Assigned / Vehicle Dispatched

Once the driver is assigned or the vehicle has departed from the garage, cancellation will incur minimum one-day charges or fuel + driver cost, depending on the service booked.

2. Refund Policy

Prepaid Bookings (Online Payment)

Refunds for eligible cancellations will be processed to the original payment method within 10–15 business days.

Cash on Delivery / Cash at Pickup

As COD has no original payment method, refunds will be issued via bank transfer or UPI.

Customers must provide Bank Account Number, IFSC Code, Account Holder Name, or UPI ID for processing.

Refund processing time: 5–7 business days after details are received.

(This is required under Indian e-commerce rules for COD refunds.)

Partial Refunds

If the customer shortens the trip or modifies the itinerary, refunds will be calculated based on actual usage, kilometers travelled, and time consumed.

No Refund Situations

  • Incorrect pickup address provided.
  • Customer no-show at pickup location (15-minute grace period).
  • Misuse of vehicle, violation of terms, or misconduct with driver.

3. Trip Modifications

Any change in route, destination, or duration may lead to additional charges.

If the customer ends the trip early, refund (if any) will be calculated based on minimum billing slab applicable for the vehicle category.

4. Service Cancellation by Bakshi Transports

In rare cases of vehicle breakdown, operational issues, or unforeseen circumstances, Bakshi Transports may cancel the booking.

Customers will receive:

  • Full refund, or
  • Free rescheduling to another available slot/vehicle.

No compensation is provided for delays caused by traffic, weather, or government restrictions.

5. How to Request a Cancellation or Refund

Customers can request cancellation or refund through:

Please provide:

  • Booking ID
  • Name & Contact Number
  • Reason for cancellation
  • Bank/UPI details (for COD refunds)

6. Dispute Resolution

All disputes will be handled by our Grievance Officer as required under the Consumer Protection (E-Commerce) Rules, 2020.

Resolution timeline: 7–14 working days.

7. Important Notes

  • GST credit note will be issued for refunds wherever applicable (as required under GST rules).
  • Policy applies to all bookings made through website, phone, WhatsApp, or partner platforms.
  • Bakshi Transports reserves the right to update this policy at any time.